1. Refund Eligibility
Refund eligibility can depend on the service provider, booking status, and the reason for the request. Some services may be non-refundable after a certain time window.
2. Booking Cancellations
- If a booking is cancelled within the allowed cancellation window, a refund may be issued.
- If the barber/shop cancels the booking, customers may be eligible for a full refund where applicable.
3. Subscription Refunds
Subscription-related payments and trials follow the plan rules shown on the pricing page. If you believe you were charged incorrectly, contact support with your transaction details.
4. How to Request a Refund
- Find your booking ID or transaction ID.
- Provide the reason for the refund request.
- We will review the request and respond as soon as possible.
5. Processing Time
If approved, refunds are typically processed within 5-10 business days, depending on your payment provider.